February 2012
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Natural Accumulation Rule vs. Reasonable Care
The courts consider a new standard for cases involving slip and falls caused by snow and ice.
The American Educational Institute
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2/24/2012
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Building Your Claims Talent Pipeline
The word “growth” is back in insurers’ vocabularies in 2012. Stay on top of the trends by strengthening your talent pipeline and succession strategy for ultimate sustainability.
David E. Coons
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2/9/2012
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A “Small Technical Failure”
Liability and coverage aspects related to the wreck of the Costa Concordia
Kathleen B. Carr
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Elizabeth Duffy
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David E. Sigmon
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2/7/2012
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Eye in the Sky
Improving satellite and aerial technologies promise important benefits for the claims process.
Ara C. Trembly
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2/7/2012
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Escaping the Pill Mill
One of the course offerings developed by the CLM Workers’ Compensation Committee is "Escaping the Pill Mill." This course addresses the options available to employers and carriers when faced with ever-escalating medical costs from providers who treat patients excessively, inappropriately, or both.
Desiree R. Tolbert
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2/7/2012
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Vehicle Telematics
Is the black box really a Pandora’s box for insurers?
Greg Horn
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2/7/2012
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From the C-Suite: Stephen Johnson
Assurant Specialty Property’s Senior Vice President of Claims speaks about the critical role that claims professionals play, his view of offshore call centers, and the value of specialization.
Taylor Smith
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2/7/2012
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‘Beat Cop’ Adjusters Can’t Treat All Claimants Like Criminals
Just as a police officer’s attitude towards the public could be tainted by the number of criminals he has to deal with over his career, so too could an insurance adjuster fall into the trap of routinely treating claimants as scam artists looking to rip off their company.
Sam Friedman
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2/7/2012
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Coverage Issues for Social Media Defamation in CGL and HO Policies
Statements that defame another person or entity are nothing new. But claims arising from such statements in social media are much more common today. Here are some important elements to consider.
Jim Pattillo
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2/7/2012
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Airlines Struggle with Rules Created to Minimize “Flightmares”
With the uptick in domestic air travel, airlines are facing ever-increasing lawsuits and being deemed liable for actions against passengers. The challenge in each occurrence is determining who is at fault.
Mary Anne Medina
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2/7/2012
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Secret Ingredients
We count among the CLM ranks a wide range of talent, including an admiralty law-focused attorney who previously helmed a 100-ton vessel.
Eric Gilkey
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2/7/2012
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Between the Lines, February 2012
How have your adjusters responded to the use of satellite/aerial imagery?
Bevrlee J. Lips
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2/7/2012
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Inside Risk: Gary Nesbit, Advance Auto Parts
Gary Nesbit, director of risk at Advance Auto Parts and CLM fellow since 2011, shares his approach to risk management, the challenges he faces, external influences that affect his job, and more.
Eric Gilkey
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2/7/2012
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Around the Nation, February 2012
A look at claims events from around the nation.
Bevrlee J. Lips
and
Eric Gilkey
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2/7/2012
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An Independent’s View on Aerial Photography
One adjuster shares his thoughts and strategies on using aerial photography in the field.
Eric Gilkey
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2/6/2012
Lie Strong
Sign, Sign, Everywhere a Sign
Ten Things to Consider and Look For in Handling Insurance Claims