4/20/2012
Between the Lines, April 2012
Kris Kennet and other CLM members answer the question, “What do you consider to be the most challenging and most costly claim errors that are made due to inadequate skill development?”
By Bevrlee J. Lips
“What do you consider to be the most challenging and most costly claim errors that are made due to inadequate skill development?”
-John M. Foley, Esq., Claims Manager, Markel. CLM member since 2011.
-Jim Calarco, Consultant. CLM member since 2011.
-John H. Shelonko, ARM, Vice President, Risk Management, Americas, Lafarge North America, Inc. CLM member since 2007.
to claim inventories, you know there’s a lot falling through
the cracks.”
-Kris Kennet, Casualty Claims Consultant, Aon Risk Solutions. CLM member since 2012.
10 to 15
The annual estimated percent of net written premium leakage due to inefficient processes, such as inappropriate use of claims adjusting resources.
Source: Mitchell International/LexisNexis
47,700
Number of people employed in insurance claims adjusting as of January 2012, down 8.3 percent since the recession began in December 2007.
Source: Insurance Information Institute
$1,228
The estimated amount that U.S. organizations spent per person on employee learning and development in 2010. That figure is up from $1,081 in 2009.
Source: American Society for Training & Development
21%
Percentage of time managers spend developing their direct reports, an investment that is not resulting in increased effectiveness.
Source: Corporate Executive Board
65%
Percentage of employees who plan to or are currently seeking new career opportunities.
Source: Deloitte
Bevrlee J. Lips is managing editor of Claims Management magazine, a publication of the CLM. She can be reached at bevrlee.lips@theclm.org.
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