• Navigating a Claims  System Upgrade

    Navigating a Claims System Upgrade

    Critical steps for success when customizing processes. Read More

  • A Blast of Hot Air

    A Blast of Hot Air

    Five common red flags in HVAC claims investigations. Read More

  • Clarifying Coverage D Claims

    Clarifying Coverage D Claims

    How to overcome typical temporary housing challenges. Read More

  • In the C-Suite: Paul Berne

    In the C-Suite: Paul Berne

    Lancer Insurance Company’s Senior Vice President and Chief Claims Officer talks social media and community leadership. Read More

  • The Upside of Downtimes

    The Upside of Downtimes

    Hail and wildfires provide two surprising revelations from an unusually quiet disaster season. Read More

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    Figuring Out the Frozen Pipe Claim

    Getting down to the real cause of pipe breaks and failures.  read more

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    Contractual Relationships Coming Under Fire

    Employer relationships with third parties such as franchisees and independent contractors are coming under increased scrutiny.  read more

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    Rethinking Facility Inspections in Medical Investigations

    As in many elements of a fraud investigation, timing is everything.  read more

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    How important were mentors in your career progression?

    Carter Law Group Founder Pamela Carter is one of four CLM members who answered this month's question.  read more

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    Inside Risk: Barbara Collazo, Southwest Gas

    Learn how Southwest Gas' Administrator/Risk Management and Safety keeps the pressure under control.  read more

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    Getting to Know: William Pipkin

    One of the architects of this year's Workers' Compensation Conference spills on this important endeavor and the issues faced in the field.  read more

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    Around the Nation: February 2015

    State news and updates from CLM chapters, reps, and committees.  read more

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    Strategies for a Better Return-to-Work Process

    How to provide not only empathy for injured workers and their families, but also the assurance of proper care.  read more

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    Advocating and Educating

    More than empathy, claims professionals need education and knowledge, and to help, the CLM is increasing the valuable resources it provides.  read more

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    Ethical Decision-Making When Conducting/Documenting Investigations

    Understanding the boundaries and proper procedures for maintaining the highest ethical standards.  read more

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